Bug #38552

Cannot login via Beamdog client possibly due to network connectivity issue

Added by Aaron Lanza 5 months ago. Updated 5 months ago.

Status:Needs More InfoStart date:08/28/2018
Classification:Public ItemDue date:
Assignee:-% Done:

0%

Category:-
Target version:-

Description

  • Try to login via beamdog client
    Get the following message:
    Unable to connect to Beamdog servers. No previous sign in was detected. To use the Beamdog Client offline, you must first sign-in online.
  • Subsequent attempts to login fail silently
  • Click on 'Create an account' link on beamdog client
    A tab in Chrome is opened with this target URL: https://www.beamdog.com/signup
    Get the following error:
    ERR_CONNECTION_TIMED_OUT
  • Determine IP address(es) for beamdog.com ==================================================
    C:\>nslookup beamdog.com 8.8.8.8
    Server: google-public-dns-a.google.com
    Address: 8.8.8.8

Non-authoritative answer:
Name: beamdog.com
Address: 70.38.27.40

C:\> ==================================================
WinMTR statistics
Host - % Sent Recv Best Avrg Wrst Last
------------------------------------------------ ------ ------ ------ ------ ------ ------
192.168.1.1 - 0 101 101 0 0 5 2
No response from host - 100 21 0 0 0 0 0
B3305.CLPPVA-LCR-22.verizon-gni.net - 0 101 101 4 9 16 11
No response from host - 100 21 0 0 0 0 0
0.et-7-1-5.BR1.IAD8.ALTER.NET - 0 101 101 4 9 17 6
tbd.customer.alter.net - 0 101 101 2 7 15 6
be3083.ccr41.dca01.atlas.cogentco.com - 0 101 101 3 8 15 10
be2806.ccr41.jfk02.atlas.cogentco.com - 0 101 101 9 14 20 9
be2915.ccr21.alb02.atlas.cogentco.com - 0 101 101 11 17 26 12
be2088.ccr21.ymq01.atlas.cogentco.com - 0 101 101 17 22 33 22
hu0-4-0-1.ccr22.ymq02.atlas.cogentco.com - 0 101 101 17 23 35 22
38.140.46.2 - 2 97 96 17 23 45 26
184.107.2.46 - 2 97 96 18 23 51 23
te8-4.dr8.mtl.iweb.com - 7 82 77 32 39 134 35
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
No response from host - 100 21 0 0 0 0 0
________________________________________
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

beamdog_MTR.TXT Magnifier - beamdog_MTR_results (3.32 KB) Aaron Lanza, 08/28/2018 09:34 PM

History

#1 Updated by Andrew Gauthier 5 months ago

  • Status changed from New to Needs More Info

Hi there!

Out of curiosity, did you have the Beamdog client working prior to this?

This seems like a network connectivity issue, so I'm curious as to if you've always run into this, or if this only just started occurring. Another thing that might be good to know, is if you are able to connect to the Beamdog website going through another browser.

Lastly, is this still happening? My immediate though is that it's very much what you described, so I'm wondering if it was some kind of networking hiccup on our end or your end that may have temporarily caused the issue.

Thanks for filing the issue :) Please get back to me at your earliest convenience.

#2 Updated by Andrew Gauthier 5 months ago

So looking at the bounce, it really looks like the routing seems to have failed at iweb's level, which may have been a bit of a network hiccup, as above, can you let us know if this is still happening on your end?

Thanks!

#3 Updated by Aaron Lanza 5 months ago

From: Aaron Lanza <>
Sent: Thursday, August 30, 2018 10:03 AM
To:
Subject: Re: [Beamdog Client Public Bugs - Bug #38552] Cannot login via Beamdog client possibly due to network connectivity issue

This issue is new. I am not even sure what my username/password are as I had the 'Log me in automatically' option checked and this is the first time that I have had to re-enter my credentials. I would like to try and reset my password or something but following the 'Create an Account' link at the bottom of the Beamdog Client tries to take me to www.beamdog.com/signup which is unreachable.

I have not been able to access beamdog.com or www.beamdog.com for days now. I still cannot access beamdog.com from either Windows10 or Linux, Chrome or Firefox. I can get to forums.beamdog.com without issue, though.

Below is an MTR for www.beamdog.com

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |  250 |  250 |    0 |    0 |   27 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|     B3305.CLPPVA-LCR-22.verizon-gni.net -    0 |  250 |  250 |    2 |    8 |   24 |    9 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|           0.et-7-1-2.BR1.IAD8.ALTER.NET -    0 |  250 |  250 |    2 |    7 |   38 |    7 |
|                  tbd.customer.alter.net -    0 |  250 |  250 |    2 |    7 |   23 |   23 |
|   be3084.ccr42.dca01.atlas.cogentco.com -    3 |  230 |  225 |    3 |    8 |   27 |    3 |
|   be2807.ccr42.jfk02.atlas.cogentco.com -    0 |  250 |  250 |    8 |   13 |   33 |   33 |
|   be2916.ccr22.alb02.atlas.cogentco.com -    0 |  250 |  250 |   11 |   16 |   27 |   23 |
|   be2104.ccr22.ymq01.atlas.cogentco.com -    0 |  250 |  250 |   17 |   22 |   39 |   29 |
|hu0-6-0-1.ccr22.ymq02.atlas.cogentco.com -    0 |  250 |  250 |   17 |   22 |   39 |   38 |
|                             38.140.46.2 -    0 |  250 |  250 |   17 |   22 |   42 |   28 |
|                            184.107.2.46 -    0 |  250 |  250 |   18 |   23 |   43 |   27 |
|                  te8-4.dr8.mtl.iweb.com -    0 |  250 |  250 |   18 |   24 |   88 |   38 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   50 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

#4 Updated by Aaron Lanza 5 months ago

Its working again!

I got logged on.

Thanks!

beamdog.com MTR:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |  101 |  101 |    0 |    1 |    5 |    0 |
|                   No response from host -  100 |   20 |    0 |    0 |    0 |    0 |    0 |
|     B3305.CLPPVA-LCR-22.verizon-gni.net -    0 |  101 |  101 |    2 |    8 |   17 |    9 |
|                   No response from host -  100 |   20 |    0 |    0 |    0 |    0 |    0 |
|           0.et-7-1-2.BR1.IAD8.ALTER.NET -    0 |  101 |  101 |    2 |    7 |   32 |    8 |
|                  tbd.customer.alter.net -    0 |  101 |  101 |    3 |    7 |   18 |    5 |
|   be3084.ccr42.dca01.atlas.cogentco.com -    0 |  101 |  101 |    3 |    8 |   18 |   15 |
|   be2807.ccr42.jfk02.atlas.cogentco.com -    0 |  101 |  101 |    9 |   14 |   21 |   18 |
|   be2916.ccr22.alb02.atlas.cogentco.com -    0 |  101 |  101 |   12 |   17 |   28 |   13 |
|   be2104.ccr22.ymq01.atlas.cogentco.com -    0 |  101 |  101 |   17 |   22 |   31 |   30 |
|hu0-6-0-1.ccr22.ymq02.atlas.cogentco.com -    0 |  101 |  101 |   17 |   22 |   32 |   28 |
|                             38.140.46.2 -    0 |  101 |  101 |   17 |   22 |   31 |   23 |
|                            184.107.2.46 -    0 |  101 |  101 |   18 |   23 |   30 |   22 |
|                  te8-4.dr8.mtl.iweb.com -    0 |  101 |  101 |   18 |   23 |   47 |   26 |
|                      yul-lb.beamdog.com -    0 |  101 |  101 |   18 |   22 |   30 |   29 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

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